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LUGGAGE POLICY
SHUTTLE VAN SERVICE
Each
paying passenger is allowed 2 "regular size" pieces of luggage
plus 1 small personal item. Extra luggage will carry an additional $5 per
piece each way.
DELAY AND WAITING
POLICIES
SHUTTLE VAN SERVICE
DEPARTURES
Driver will wait for FIVE minutes beyond scheduled pickup time. After
scheduled pickup time, if driver has not made contact with passenger, our
office will attempt contact. If no contact is made, or passenger cannot
meet pickup time, passenger will be considered a no show and billed full
price of trip.
No consideration for missed flights will be
made on any service with passenger instigated delays.
ARRIVALS
Delayed flights are covered until 1 a.m. at Logan and T. F. Green, with 48
hour advance reservation and travel on airline and flight listed in
original reservation.
Please note; Airport pickup locations and procedures are
strictly regulated. Please see our "Travel Tips" page for
details.
PRIVATE AIRPORT SERVICE
- Includes Private Vans
DEPARTURES
10 Minute grace period from scheduled pickup time. Any waiting time beyond
10 minutes will be billed at vehicle hourly rate from scheduled pickup
time. Waiting time will be billed in 15 minute increments. Service charges
will apply. No consideration will be made for missed flights on any trip
with passenger instigated delay.
ARRIVALS
45 Minute grace period from scheduled pickup time at no charge. With no
contact from customer within 1 hour of scheduled pickup time, customer
will be billed as no show; full trip charge and 1 hour waiting time.
Please note; Airport pickup locations and procedures are
strictly regulated.
Please see our "Travel Tips" page for
details.
WAITING TIMES FOR PRIVATE
SERVICE - Any Vehicle
Waiting time will be billed at standard
vehicle rates, in 15 minute increments. Standard 20% Service charges will
apply.
Extensions of service will be billed at
standard vehicle rates, in 15 minute increments. Standard 20% Service
charges will apply.
VEHICLE DAMAGE
Unusual interior or exterior
wear and tear or damage which results in extra cleaning or repairs will
result in a minimum $100 extra charge.
CANCELLATION POLICIES
SHUTTLE VAN SERVICE
No refunds will be given on second
leg of prepaid round trip service without 2 hour notice cancellation prior
to pickup time.
Refund will be based on difference between one way fare and round trip
price.
PRIVATE SERVICES
SIX hour (prior to pick up time) notice required to avoid charges.
Customer will be charged full amount of trip on cancellations of less than
6 hours notice.
MINI COACH SERVICE
Cancellations of any services other than for airline cancelled flights;
50% charge for cancellations 24 hours to 7 days prior to service; 100%
charge for cancellations less than 24 hours prior to service
CANCELLATION BILLING
CLAIMS
Any claims regarding billing for cancelled service must be accompanied
by either your Worcester Airport Limousine issued cancellation number or
the name of the employee contacted, along with time and date of call.
RESCHEDULE POLICIES
PRIVATE SERVICES
Schedule changes of more than 30 minutes made less than 24 hours before
start of scheduled service (except delayed flights) will be subject to a
service charge between $25 and the full amount of the reservation.
SHUTTLE VAN SERVICES
Passengers with arrival time changes due to delayed or changed
flights or airlines will be placed on the next available van.
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SEAT BELT USAGE
Massachusetts state law requires that all
passengers in vehicles so equipped shall use a seat belt. We strongly urge
all passengers, and any minors they are responsible for, to comply with
this law.
Massachusetts law also requires that children under 40 (Forty) pounds be
restrained in an approved child seat. Furnishing the child seat, and
buckling said seat into any Worcester Airport Limousine vehicle is the
responsibility of the parent or guardian accompanying the child.
With the exception of Private VIP Service,
Worcester Airport Limousine cannot hold car seats for passengers.
LATE BOOKING POLICY
Credit Card Required for all non account reservations
All private service booked within 2 hours
of required pickup will be charged nonrefundable full fare.
DEFINITION OF TERMINOLOGY
SHUTTLE VAN or SHARED
RIDE
Multiple stop service to or from the airport.
Number and order of stops is at the sole discretion of Worcester Airport
Limousine.
AS DIRECTED SERVICE
Private service following a passenger supplied itinerary. All as directed
services are billed on an hourly basis.
PRIVATE VAN SERVICE
AIRPORT SERVICE A passenger van which
will accommodate 10 passengers with luggage hired for single stop service
to or from a specific location.
Additional stops, if required are billed on an hourly basis.
NON AIRPORT SERVICE 10 OR 14 passenger vans hired to follow a
customer supplied itinerary.
14 passenger vans do not have room for luggage.
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